Refund policy

Last updated: October 21, 2026

We want every pet (and human) to love their order. If something isn't right, we'll make it right.

Damaged, defective, or wrong items

Email LoveThemLouder@gmail.com within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or a full refund, and you won't need to return the item.

Changed your mind?

You can return unused items in their original packaging within 30 days of delivery. Email us first at LoveThemLouder@gmail.com and we'll send return instructions. Return shipping is paid by the customer, and items sent back without contacting us first can't be accepted. Once we receive and inspect your return, we'll refund the item price to your original payment method.

Items we can't accept back

For hygiene reasons, we can't accept returns of toys or clothing that have been used, chewed, washed, or worn, unless they arrived damaged or defective.

Refund timing

Approved refunds are issued within 5 business days. Your bank may take a few more days to post it. Original shipping charges aren't refundable unless we made an error.